24/7, 365 DAYS
Comprehensive Support
Lowering your costs and improving safety is our number one priority. We work tirelessly to extract maximum value from your operation. As well as alerting you to issues and supporting your goals, our global control centers work proactively to find problem areas as they arise.
Working For You
Meet your Global Support Center
Our global support centers work tirelessly to ensure your mining operation is working as efficiently as possible. We have the data and experience to locate problem areas before they have a chance to waste your time and resources. We pride ourselves on our proactive approach and rapid response time.
A Bespoke Service
Tailored For Your Operation
Our extensive experience in the mining sector allows us to treat all clients in a bespoke manner, taking into account the unique challenges and goals faced. As part of our onboarding process, your dedicated support team gets to know your specific operation, ensuring we provide the best level of support possible.
Bridgestone Mining Solutions Technology Limited core is technology solutions and to accomplish it, we have an excellent team of professionals that complement our IT department to give our clients the best possible support.
Our European main office is based in Slovakia where our developers, testers and infrastructure engineers provide continuous improvement of our Bridgestone iTrack products, aligning them to our customers’ requirements
We also have two Customer Support teams, available 24/7 over 365 days to cover our global customers regardless of their location.
The main IT Support Engineer team is based in London (UK) and offers a first and second line of support along with constant monitoring of our clients’ tools to ensure their productivity.
We have an additional monitoring and data analytics team in Reñaca (Chile), this is all supported by our team of field engineers and training staff which ensure clients’ requirements are met and dealt with in the shortest possible time.